Shipping policy

Shipping Policy

Last updated: September 27, 2026

Where we ship

We currently ship within the United States only. We hope to ship further one day. Join our newsletter and you will be the first to know when we do.

How long it takes

Orders are prepared and shipped within 2 business days. Orders placed on a weekend or a holiday begin processing the next business day.

Once your order ships, most packages arrive within 3 to 7 business days depending on where you are. Delivery estimates come from the carrier and are not guaranteed.

During major sales and the holiday season, preparation can take a little longer. If that happens, we will post a notice on the site so you always know what to expect.

Shipping rates

Shipping is calculated at checkout based on the weight of your order and your delivery address. You will see the exact amount before you pay. There are no additional charges after checkout.

Orders of $50 or more ship free within the United States.

Tracking

You will receive a tracking number by email as soon as your order ships. If it has not arrived within 3 business days of your order confirmation, please check your spam folder first, then email us at hello@innerbloomshop.com.

Shipping addresses

Please double-check your address at checkout. We are not able to reroute a package once it has shipped, and we cannot cover the cost of an order sent to an address that was entered incorrectly. If a package comes back to us as undeliverable, we will contact you to arrange a reshipment at your cost.

Lost or stolen packages

If tracking shows your package as delivered but you cannot find it, please check with everyone at your address and with your neighbors first, then contact your local carrier. Packages are sometimes scanned as delivered a day before they arrive.

If it still does not turn up, email us within 7 days of the delivery date and we will help you file a claim with the carrier. Once a carrier confirms delivery to your address, the package is considered delivered, but we will always work with you toward a fair solution.

Delays outside our control

Once a package leaves our studio it is in the carrier's hands. Weather, carrier backlogs and holiday volume are beyond our control and are not eligible for a refund. That said, if a package seems stuck, write to us and we will help you chase it down.

Warm weather

Our products are made with natural waxes, butters and oils, without artificial stabilizers. In hot weather they can soften in transit. This is normal and does not affect the product: let it rest at room temperature and it will firm back up.

Questions

Email hello@innerbloomshop.com.