Refund policy

Refund and Return Policy

Last updated: September 27, 2026

Everything we make is hand-poured or cold-processed in small batches in Houston, Texas. Because our products are personal care items, we handle returns a little differently than a mass-market store. Here is exactly what we cover and what we do not.

What we cannot accept back

For health and safety reasons, we cannot accept returns or exchanges on products that have been opened, used, unwrapped or burned. This applies to candles, soaps and body oils alike. Once a seal is broken we have no way to verify how a product was stored or handled, so we are not able to resell it.

If your order arrives damaged or defective

This we always make right. If your order arrives broken, leaking or clearly defective, email us at hello@innerbloomshop.com within 7 days of delivery and include:

- your order number
- a photo of the damaged item
- a photo of the shipping box

You do not need to send anything back to us. We will replace the item or refund it, whichever you prefer.

If we sent the wrong item

Our mistake, our cost. Email us within 7 days of delivery and we will ship the correct product at no charge to you.

What is normal in a handmade product

Our products are made by hand in small batches, so small variations are part of how they are made and are not considered defects:

- slight differences in color, shade or marbling between batches
- small surface marks, uneven edges, or the light powdery ash that can form on cold-process soap
- variation in scent strength between batches of the same blend
- natural separation in body oils, which settles with a gentle shake
- softening of wax, soap or butters during warm-weather transit, which firms back up at room temperature

Cancellations and changes

We prepare orders quickly. If you need to cancel or change an order, email us within 12 hours of placing it and we will do everything we can. Once an order has shipped we are no longer able to cancel it.

How refunds are issued

Approved refunds are returned to your original payment method. Most banks post the funds within 5 to 10 business days. Original shipping charges are not refunded unless the error was ours.

Questions

Email hello@innerbloomshop.com. We read every message ourselves and reply within 24 hours on weekdays.